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Our Contact Center responds to and resolves Recruiting and Hiring inquiries (phone/e-mail) from candidates and employees in a timely manner and provides general information and assistance. The Contact Center resolves general inquiries from applicants regarding their application status, scheduling information, and other related inquiries. The Contact Center is operational between the core hours of 8:00 AM and 8:00 PM Eastern Standard Time (EST) Monday through Friday, excluding federal holidays, and is closed on Saturday/Sunday.
The Contact Center Representative answers general inbound and places outbound calls in a contact center with the goal of resolving candidates' recruiting and hiring questions, concerns, and issues. The goal is to resolve issues and increase customer satisfaction. The CSR takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. The CSR follows basic procedures and scripts, using fundamental knowledge to navigate information systems along with a basic knowledge of Federal Recruiting and Hiring processes.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Relocation funding is not available for this position.
It is the policy of the client that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
The physical requirements described in \"Knowledge, Skills and Abilities\" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, \"light office duties' or \"lifting up to 50 pounds\" or \"some travel\" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.